Refund policy

Returns and Refunds

APHILOEON (sole trader), 141 Long Lane, Staines, TW19 7AL, United Kingdom. Email: hinddigitalpublishing@gmail.com.

This policy does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Changed your mind? You have 14 days to cancel

  • You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in more than one parcel, the 14 days run from the day you receive the last item.
  • To cancel, email us with your order number, or send us the model cancellation form below (using it is optional). Please tell us before posting anything back so we can confirm the return details.
  • You then have 14 days from the day you tell us to send the items back to: APHILOEON, 141 Long Lane, Staines, TW19 7AL, United Kingdom.
  • Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as items are your responsibility until they reach us.
  • Please handle items only as you would in a shop (for example, trying them on). If an item has been worn or handled more than is needed to check it, we may reduce your refund to reflect its loss in value.

Made-to-order items

Our standard APHILOEON designs are made when you order them, but they are not personalised to you, so the 14-day right to cancel above applies to them. The only exception is any item made to your own specification or clearly personalised for you (for example, with your own name or text), where the law allows the right to cancel to be excluded. We will tell you clearly before you order if an item falls into that category.

Refunds

  • We will refund the price of the items and the standard delivery charge you paid, within 14 days of receiving the items back, or of you providing evidence that you have sent them back, whichever is sooner. If you cancel before the goods are dispatched, we will refund you within 14 days of you telling us.
  • If you chose a more expensive delivery option than our standard delivery, we will not refund the extra cost.
  • Refunds are made to your original payment method. We do not charge a fee for refunds.

Faulty, damaged, wrong or not as described

  • Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
  • You have a 30-day right to reject faulty goods for a full refund, starting from the day you receive them.
  • After 30 days, and within six months, we will repair or replace the item, or if that is not possible, give you a refund. You may still have rights after six months.
  • We pay the return postage for faulty, damaged or incorrect items. Please email us with your order number and a photo of the problem first, and we will arrange it with you.

Wrong size?

Because every item is made to order, we cannot swap sizes directly. Please return the item under the 14-day right to cancel above and place a new order in your size.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: APHILOEON, 141 Long Lane, Staines, TW19 7AL, United Kingdom. Email: hinddigitalpublishing@gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.